Refund & Cancellation Policy

1. Digital Content — Mock Exams & Bundles

All mock exams and mock exam bundles purchased on the platform are digital content, delivered instantly on payment.

• Once you start an exam, access is considered delivered and the purchase becomes non-refundable. This applies to every exam in a bundle the moment you start any one of them — starting one exam in a bundle makes the entire bundle non-refundable, not just that exam.
• If you haven't started it yet, you can request a cancellation within 14 days of purchase. This is offered as a courtesy matching the standard cooling-off period consumers get on most online purchases, even though digital content with immediate access is normally exempt from it once you've agreed to waive that right (see Section 6).
• To cancel, submit a request through your account. We review each request against the above — generally approved if it's within 14 days and nothing has been started, generally not otherwise — and respond as soon as we can.
• Purchased mocks have no fixed exam-day window — you can start them at any time, and you can retake them. "Not started yet" means exactly that: no attempt exists on the purchase at all.

2. Technical Issues

If something goes wrong on our end — the platform won't load, a payment fails, or you can't access what you paid for — contact us and we'll investigate and put it right.

3. When a Mock Exam Itself Breaks

If a technical fault or system malfunction prevents you from completing an exam, submitting your answers, or getting an accurate result, contact us for support. This applies even after you've started the exam — starting it doesn't waive your right to a working product. Where we find this happened, we may:

• Give you another attempt at no charge, or
• Provide alternative access, or
• Take other corrective action appropriate to what went wrong, or
• Refund you, where a refund is the right outcome.

Which of these applies depends on what actually happened — we look at each report individually rather than applying one fixed rule.

4. Live Classes — Attendance and Missed Sessions

All live sessions are conducted in real time with limited seats.

• Refunds or credits are not provided for missed sessions.
• Where possible, we'll share relevant materials so you don't fall behind.

5. Cancelling Ongoing Tuition

If you wish to discontinue an enrolled course, we need at least 30 days' notice. During that notice period, scheduled sessions continue and fees remain payable.

6. Why We Can Set These Terms

By law, digital content and instant-access online services are normally exempt from the standard 14-day cooling-off right consumers get on most online purchases — but only if you're clearly told this and you actively agree to it before paying. That's why, at checkout, you're asked to explicitly confirm that you understand you're getting immediate access and that you're giving up your right to cancel once you start the exam. This waiver only ever covers changing your mind — it never affects your separate right to a working product under Section 3, which can't be waived by anything you agree to at checkout.

7. Missed Attempts

If a mock exam has a scheduled sitting window and you miss it without attempting it, that does not qualify for a refund.

8. General

All bookings and purchases are confirmed once payment is made.

9. Refund & Cancellation Requests

Email us at contact@meritlift.com or message us on WhatsApp at +447456384994. We review every request individually.

Contact Us

General Enquiries & Support

Email: contact@meritlift.com

WhatsApp Support

+447456384994 (UK families)

+91 8130887111 (India / nearby time zones)

Business Details

Business Name: MeritLift UK / MS Dewan Classes

Owner: Maanvi Kalra (Senior & Secondary Programs — Year 5–6, KS2, KS3)

Registered Address: Faridabad, Haryana, India

GSTIN: 06AOBPK8629L1ZL

Support Hours

[To be added — e.g. Monday–Friday, 10am–6pm IST]

We aim to respond to all enquiries within a reasonable timeframe.